If you have forgotten your username and/or password, simply go to the respective website and click on the "Forgot your username or password?" link on the Login page. The link will bring up a page requesting you to enter the email address associated with your account. We will send instructions to your email address. Otherwise, please contact us completing the Membership Assistance Form.
There are a few possibilities for why you can't log in. First, make sure your username and password are correct! Secondly, your membership may have expired or your last re-bill was not successful. Please complete a Membership Assistance Form to inquire about your current membership status if you are uncertain. Additionally, our security system may have locked your account. If our security system detects repeated log-in attempts, multiple IP addresses, or above average usage, it may lock your account. Your account will often automatically unlock after 15 minutes; so try again later.
YES! Your privacy and security are our top concern. Our sites use industry-standard SSL encryption to protect any sensitive information you enter. Additionally, our third party payment processors provide users with a secure web page through which billing information is submitted when purchasing a membership.
You must be logged in as a member to watch full videos. If you are not logged in, you will only see video trailers, not the full-length videos. If you are logged in, your membership may have expired and your access updated to inactive. To verify your membership status, please complete a Membership Assistance Form.
Our sites allow for the purchase of a trial membership at a special offer price and are only available for a certain number of days, usually 2-days. Trial memberships have limited access to the website and are automatically upgraded to standard monthly memberships unless they are canceled within the trial period. Please refer to the “Terms and Conditions” of the website that you joined for further information.
When you upgrade, you will instantly have streaming access to all of the content on the site without any restrictions. The time left on your trial membership will be added to your monthly membership so you do not lose any time by upgrading early in your trial.
Videos are available for download when you purchase an All-Access Membership to the website and/or when purchased individually from the site’s respective On-Demand store. Regular memberships offer unlimited streaming-only access to videos.
We’re sorry to hear you want to cancel your membership. To cancel your subscription, please visit the Biller that processed your subscription.

If you signed up through Segpay:
https://cs.segpay.com
Segpay requires any 2 of the following pieces of information to correctly identify your account: Email, Purchase ID, Credit Card Number.

If you signed up through CCBill:
https://support.ccbill.com/
CCBill requires any 2 of the following pieces of information to correctly identify your account: Email, Subscription ID, Credit Card Number.

If you signed up through Epoch:
https://epoch.com/billing_support/find_purchase
Epoch requires any 2 of the following pieces of information to correctly identify your account: Email, Member ID, Username, Credit Card Number.

If you are not sure who you signed up through, please complete a Membership Assistance Form and we will be happy to assist you.

Upon cancellation, your account will remain active for the duration of your paid subscription period.
A confirmation email will be sent to advise you that your cancel request was successfully processed. You will continue to have access to our site until the end of the billing cycle for your membership.
Although our websites are hosted on a worldwide content delivery network that assures the fastest speeds for streaming and downloading videos to your computer, it is possible that you experience buffering or choppiness when watching videos. In such cases, you should check your wireless signal level, see if other people on your network are downloading large files, or if your computer has slowed down due to a virus or spyware. An internet connection of at least 1 Mbps is recommended for watching the streaming videos. You can use the following link to test your internet connection speed: FAST
In order to get full functionality out of our websites, be sure to use the latest version of the browsers available. Our recommended browsers are:
Google Chrome (free download: http://www.google.com/chrome ) or Mozilla Firefox (free download: http://www.mozilla.com/firefox )
If you continue to experience issues, please contact us by completing the Membership Assistance Form.
Yes. Neither the website name nor anything at all to do with the content of the website is mentioned on your statement, only the name of the biller itself.
At the moment, CCBill is our preferred, primary billing partner. However, if you wish to pay via Epoch directly, please contact us by completing a Membership Assistance Form
Our primary billing partner, CCBill offers users in the United States the option to purchase memberships using Bank Checking or Savings Accounts. On their Join page, change Option Types to Bank Checking or Savings. Also, you can now pay for a membership by trading a popular gift card. 100% anonymous and no credit card required. On the Account Setup pre-join page, click on the “Use Gift Card” button and follow the instructions.
Billing related questions and/or issues require individual assistance from one of our Support Representatives. Please contact us by completing the Membership Assistance Form.
To update your billing information, you must reach out to the billing company that processed your payment. We do not store credit card information. That data is exclusively held at CCBill or Epoch, depending on which option you chose during registration.
https://support.ccbill.com/
or
https://epoch.com/billing_support/find_purchase
We're sorry to hear that you're having trouble making a purchase with your card. The decision to accept or reject a transaction is managed by third party processing companies who operate with their own set of trusted standards. Each processor has a slightly different set of standards, so while you may get declined by one, another could accept your card. Your card could have been denied for a variety of reasons. For example, you may have entered the incorrect billing address, expiration date or card security code. Also, sometimes an outdated web browser can be the problem. We recommend that you contact your bank or credit card company and ask if there's an issue with your card. Once you know your card is ready for purchase, you can try your transaction again. And if all else fails, contact us by completing a Membership Assistance Form. However, please understand that we do not have any control over billing approvals.
We’re sorry but for their privacy and security, we do not share model contact information or arrange meetings with our models. Many of our models are on social media; we encourage you to follow them and send them a direct message personally.
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